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FAQs

Where do you source your precious gems?

All of our precious gems are conflict-free and supplied by our long-term trusted partners. Each stone is unique, and they all vary slightly in size and color.

Silver is pure in quality?

Yes, Paradise uses 92.5% Sterling Silver under the Silver Category

Are the fish locks and Necklace & Earrings hooks Nickel Free?

Yes, Paradise uses good quality metal with Lacquer coating & is which is Nickel free

What is your lead time?

Every piece is handmade to order and will take between 4 and 6 weeks to complete from when your order was confirmed. For rush orders, please contact us.and we’ll do our best to oblige.

Do you take credit cards?

Yes. We accept Visa, Mastercard, American Express, and processed via PayPal.

Where do your products ship from?

All our products ship from our atelier in Delhi, India.

What countries do you ship to?

Paradise Jewels can ship practically anywhere in the world with the assistance of our freight partners. If you want to know whether we ship to your country, please contact us.

Can I track my international order?

After we ship your order, we will send you a tracking number by email. You can also see your order status and delivery tracking details under “My Account” after you log in

Are the colours of products shown on the website accurate?

While we have made every effort to display colours of the products appear as accurately as possible on the site, we cannot guarantee that your monitor or screen's display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. Some products may also appear smaller or larger than their image displayed on the sit

Can I re-order an item that is sold out on the website?

Yes. We do get fresh stock of products that are sold out. Because of our products being hand crafted, it could take up to 3 weeks. There is an "Order Inquiry" link right next to the Sold Out sign under each product, you can fill in your details and you will be notified via email once that item is back in stock. Please note One-of-a-kind items do not come back in stock.

Is it safe to use my credit card online at Paradise Jewels?

At Paradise Jewels, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

How do I remove saved credit card details?

THERE ARE TWO WAYS TO REMOVE PREVIOUSLY SAVED CREDIT CARD DETAILS:
- Edit or add new shipping or billing address.
- During your next purchase, simply 'UNSELECT' the option 'REMEMBER MY PAYMENT DETAILS' on the payment page.

Does Paradise Jewels ship to multiple addresses?

We can only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

Can I change my shipping address after my order has been dispatched?

Unfortunately, we are unable to redirect orders once your items have been dispatch

Can I add items to an existing order?

Yes, you may add items to an existing order provided we have not yet dispatched it. If we have already dispatched your package you will need to make a new order

Do you ship internationally?

Yes, we do ship internationally- anywhere worldwide.via our reputed courier agents.

Do you Wholesale?

Yes

Who do I contact for Wholesale enquiries?

Please use our contact us form and we'll get back to you.

How do I know it is safe to shop with you?

We adhere to the Privacy Act; your details will not be shared with any third party. For more information, please refer to our Privacy Policy.

I want to change my delivery address, is this possible?

As long as the order has not been dispatched from our warehouse you can amend your delivery address. Please contact us immediately to determine if this is still possible